[Important] Situations where refunding, returning or exchanging is NOT possible:

1. Refunding
2. When the bouquet is prepared and delivery attempts has been made

>    The bouquet was either refused to be received or the recipient was not at the location.

2. When the delivery was made “late”

>    Our delivery dispatch operation starts from 12pm – 6pm and time requests/remarks are not available. If a time remark was made, our team will always provide a reminder that the our accepting of the remark does not equal to a guarantee or promise, i.e.: the delivery may not make it right on time due to many unforeseen circumstances. Customers who had made payment will be assumed to agree to the reminder. (Time remark is only available to “Workplace Closing Hours.”)

1. Returning/Exchanging

>   When the defects of products were not caused by XO23 and/or dispatchers.

>    When the bouquet has been received and the attempts to exchange are done on the next day or after.