The recipient’s number is crucial for us so that we can call the recipient and make sure that they are at the delivery location. (We will not reveal what we are sending or who is the sender.) There are cases where the delivery attempts were made and failed because the recipient was unable to locate. If we have the recipient’s number and he/she had notified us that they are not in the delivery location (MC, work leave, etc), we will then call the Sender to ask permission for rescheduling delivery (with freshly packed flowers). If we could not contact the recipient and the delivery attempt was made, kindly note that refunding for this situation is not available. (Read Return & Refunding Information section).
