If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not in the delivery destination were available to accept the order. We reserve the right to attempt a redeliver if this occurs. Please note that we make every effort to make the delivery on the scheduled date because we are working with perishable products. We would highly appreciate your cooperation with us to calm down and give us some time to arrange another redeliver as the process can (sometimes) be a complicated one.
