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derek
faqs
[Important] Situations where refunding, returning or exchanging is NOT possible:
Read moreRefunding When the bouquet is prepared and delivery attempts has been made > The bouquet was either refused to be…
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derek
faqs
How long does refund process takes?
Read moreUsually around a week or two after receiving details from the sender / buyer. Sometimes, it can take a bit…
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derek
faqs
Help! I need to cancel my order!
Read morePlease contact us as soon as you’ve made your decision to cancel your order. Kindly note that you can only…
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derek
faqs
Help! My order was not delivered!
Read moreIf any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to…
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derek
faqs
Refusal to receive bouquet
Read moreWe will not be responsible if the recipient had refused to accept the bouquet as we have already prepared the…
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derek
faqs
Can I return my flowers if it’s on the same day as delivery?
Read moreIt depends on the condition of your flowers. Please send us a photo of the bouquet as soon as possible.…
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derek
faqs
Can I return my flowers / request for a refund after the day of my delivery?
Read moreNo. Sorry, we cannot do that. Do take notice that all flowers are perishable and you are required to take care…
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derek
faqs
I think you guys sent the wrong bouquet…
Read moreIn the unlikely event that you may have received the wrong bouquet, please contact us immediately through our Whatsapp or…