Online Florist Returning and Refunding Information

  • Dec082017
    faqs

    [Important] Situations where refunding, returning or exchanging is NOT possible:

    Refunding When the bouquet is prepared and delivery attempts has been made >    The bouquet was either refused to be…

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  • Dec082017
    faqs

    How long does refund process takes?

    Usually around a week or two after receiving details from the sender / buyer. Sometimes, it can take a bit…

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  • Dec082017
    faqs

    Help! I need to cancel my order!

    Please contact us as soon as you’ve made your decision to cancel your order. Kindly note that you can only…

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  • Dec082017
    faqs

    Help! My order was not delivered!

    If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to…

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  • Dec082017
    faqs

    Refusal to receive bouquet

    We will not be responsible if the recipient had refused to accept the bouquet as we have already prepared the…

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  • Dec082017
    faqs

    Can I return my flowers if it’s on the same day as delivery?

    It depends on the condition of your flowers. Please send us a photo of the bouquet as soon as possible.…

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  • Dec082017
    faqs

    Can I return my flowers / request for a refund after the day of my delivery?

    No. Sorry, we cannot do that. Do take notice that all flowers are perishable and you are required to take care…

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  • Dec082017
    faqs

    I think you guys sent the wrong bouquet…

    In the unlikely event that you may have received the wrong bouquet, please contact us immediately through our Whatsapp or…

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